Check-in is from 15:00; if the apartment is ready earlier we will let you know. Check-out is by 11:00. Late check-out is available for an extra fee, subject to availability.

Yes, bookings can be cancelled according to our cancellation terms — up to 5 days before arrival for a full refund.

All apartments have blue-and-white paid parking available, using the Pango or Cellopark app.

Unfortunately pets are not allowed in the apartment complexes.

The rental price covers the cost of the stay only.

Yes, all our apartments have free Wi-Fi. The network access code is given to you on arrival.

On the day of arrival you will receive your host's phone number, and they will look after you throughout your stay.

Yes, we offer both short-term and long-term rentals. If you are planning a long stay, please contact our service team for a personal quote and possible discounts.

No. Payment is by credit card through the website or by phone via the sales office; payment is of course secure.

On the morning of your arrival you will receive a WhatsApp message with all the details for entering the apartment. Entry to all apartments is self check-in.

Entry is self check-in with a code you receive on the day of arrival, so you can enter the apartment at any hour.

All our apartments include an equipped kitchen with basic utensils, a fridge, a hob and a microwave. More detail on the facilities in each apartment can be found on that apartment's page.

Yes, all apartments provide towels and bed linen. If you have special requests or additional requirements, please let us know in advance.

Some of our apartments are suitable for people with disabilities and are wheelchair accessible. Please contact our service team to confirm that a suitable apartment is available.

Some apartments have a washing machine, but not all. If a washing machine is essential for you, please check the page of the apartment you want to book or contact our service team.

Yes, most of our apartments are centrally located close to restaurants, bars and beaches. The exact location of each apartment is shown on its page.

You can speak to a representative at the sales centre, or send a message and someone will get back to you shortly.

Yes, additional cleaning services can be arranged during your stay for an extra fee.

Yes, we offer discounts for large groups and long-term stays. Please contact our service team for a personal quote.

Our holiday apartments do not include private pools or jacuzzis. Villa Terra does have a private pool and jacuzzi.

Information about the safe room or shelter is available from our call centre by phone, or by WhatsApp message or email.